Consent to use of the site
These terms and conditions applies between JU Global MedServices Ltd., Registered in the UK, Company number: 12450390 (trading as EuroEYEclinic.com/EuroEYEclinic) and each person who uses the site (“you”) agree with EuroEYEclinic.com as follows:
EuroEyeclinic.com is operating the website which is located at www.EuroEYEclinic.com (Site), www.EuroEYEclinic.com and other websites and mobile applications which are connected to the website. The Site helps you to have access to telemedicine and e-health services by presenting an interface between you and health care professionals ( Health Providers ) who also have access to the Site.1.2.
The company does not offer any medical or health service but allows the platform which is allowing you to have access to health services from a EuroEYEclinic.com
1.3. The company does not engage any Health Provider or has a financial interest in any Health Provider but is given a part of the fee by you for each Health Provider provided by EuroEYEclinic.com via the Website.
1.4. Any information provided by EuroEYEclinic.com has been completed by the Health Provider and if forwarded to EuroEYEclinic.com but without providing or offering any medical or health advice.
2. Health care Services
2.1.The company does not take for granted that EuroEYEclinic.com consultation is the right course of treatment for your particular healthcare issues. The Provider holds a discretion for you to decide if a consultation is adequate or not to allow any services or if it is required
In some situations a Health Provider may be asked from you. These requirements cannot be delivered via a e-health consultation. If the Provider acknowledged that is appropriate for you to make an appointment for a practice consultation with your local general practitioner.
You allow information about yourself, your health and current medications including the information you are provide as part of the online consultation to be viewed and interchange between EuroEYEclinic.com employees and any Health Provider for the goal of having a medical consultation. This information is understood and you allow that it can be exchanged electronically. The websites provide electronically Consultation requests and will be forwarded to a Health provider. Third party networks and innovative technologies are used. The company is not able to guarantee a time of arrival of the information when will be in the Providers hands or attention, also we cannot guarantee that it will arrive at all.
3.1 You have agreed to a contract with your own doctor at one if directed to do if your conditions have changed or your symptoms have gotten worse.
3.2 You have agreed to provide all information required by Health Professionals or a EuroEYEclinic.com and authorize all information which you provide that are true and totally complete.
3.3. Your Health providers must be informed of any side effects or issues which stand up from any treatment provided by the EuroEYEclinic.com through the website.
3.4. Your GP must be informed and other heath care professionals about any medical treatment received by the website.
If your Health Providers is prescribing you any medication, you have to carefully read all product packaging and patient information which are supplied with the medication. If your medication which you received is not the same which it was prescribed you must contact the dispensing pharmacy to seek advice or further help.
If you don’t understand some question or any advice by the Health Provider you should ask for further explanation at once.
4.1. You agree that the medications prescribed for you by a Health Professional as part of the whole service will be issued by the Health Professional electronically to a registered pharmacy to be dispensed by a pharmacist for any medication to be delivered to you by your request. You are obliged for paying the pharmacy for dispensing and supply of medication and from our side we will make a disbursement on your behalf to cover the cost.
4.2 The prescriptions are issued entirely at the discretion of the Health Provider. We cannot guarantee a consultation with a Health Provider will issue in prescribing a medication.
4.3 The Company is not obliged for the failure of any third party to deliver medicines at the right address or within the particular time-frame which you have asked. You are responsible for signing the package when the medicine is delivered to you. If another person has accepted the delivery of the package we provide, you are considered to have received the medication.
4.4. If you medicine appears to be damaged, or wrongly dispensed or delivered has been delayed you are agreed to contact the dispensing pharmacy to seek advice and replace as asked.
4.5. You agreed that your GP is informed and other health professionals about your medication supply and advice given through our website.
4.6. We are not responsible for damages which arise from not informing your GP or other healthcare professionals about the treatment you are receiving from the website.
5.1. When you request one of the e-health services provided by a Health Provider via the Site, you must pay a fee. If a Health Provider is unable to provide the requested service to you for any reason, the fee will be refunded. In the event of you not being contactable or available during a scheduled consultation a coucher redeemable with EuroEYEclinic.com will be issued.
You understand that EuroEYEclinic.com is not covered under Medicare Australia at this time, no Medicare rebate is available and there is no bulk billing option offered as part of this service. There also be no PBS benefit available for any prescriptions.
Release of liability
6.1. You release EuroEYEclinic.com from every responsibility for health and medical matters including information that have been provided to you about those health and medical matters and acknowledge these are the responsibility of the Health Provider.
6.2. You accept and agree with the fact that EuroEYEclinic.com is not responsible by law for any loss, damage, expense , fees or claim arising from damage, loss, injury or death caused directly or indirectly by the Health Provider and you release EuroEYEclinic.com from liability for any claim arising from any of those situations .
6.3. You agree and accept that EuroEYEclinic.com or any Health Provider is not responsible for loss or damage arising due to you failing to provide true or fully complete information or failing to comply with any of your obligations listed in clause 3 (Your obligations).
7.1. I acknowledge having read and accepted the terms and conditions for use of the Website which apply in addition to the above terms.
7.3. I acknowledge having read and accepted the refund policy for EuroEYEclinic.com.
7.4. By ticking “yes” in this box you agree to receive information from EuroEYEclinic.com about other services or products which EuroEYEclinic.com makes available from time to time.
If any of these terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining provisions will not be affected.
The intention of this documentation is to indicate how JU Global MedServices Ltd., Registered in the UK, Company number: 12450390 trading as EuroEYEclinic.com (EuroEYEclinic) act in accordance with its confidentiality and privacy obligations. As an organisation, EuroEYEclinic.com’s principal concern is and always will be the safety and health of patients who visit our website.
Patients will be guaranteed that:
- the information that are collected and retained in our data base is correct and up-to-date, and
- that they can have access to their information for analyses.
Because of administrative and billing purposes the patient’s medical history and personal details might be shared between our medical specialists and professionals. This must happen in order for our patient’s medical files to be reviewed by other specialists and in that way get the best treatment as possible.
Please note that even though our team’s specialists will be able to access your files and medical history (for the benefits of getting the best treatment), no one else has the authority to go over your personal details. We can assure you that the personal information that you provide us with is completely safe and protected, and will never leave the EuroEYEclinic system.
Personal information that is collected from the patients will usually contain:
- The name of the patient, phone number, address and e-mail address
- present medicine or treatments used by the patient,
- previous/current medical history, as well as , where clinically relevant, a family medical past.
- The full name of any health provider or doctor to whom the patients is make refference to, duplicateds of any documents of referrals and copies of any records back ———-
Euroeyeclinic.com might have access to information:
- given directly by the patient
- given on the patient’s behalf with the patient’s consent
- from a health provider which make refference to the patient to medical practitioners offering services at or from euroeyeclinic.com, or health service to whom patients are referred. The information is gathered through the site and via telephone or video conferencing.
Use or disclosure of personal information
Patient’s information and medical history provided to EuroEYEclinic might be used for:
- because of the reason explained to the patient by the medical specialist during the time when the personal details are disclosed
- Personal living address and personal phone number will be disclosed to a third-party courier company for the purpose of delivering special and required packages to the patient.
- For the basic medical check up which is the standard procedure (if the patient needs to be referred to a specialist in the field that the medical condition requires)
- as required under compulsion of law, or
- where there is a consequential and imminent threat to an patient’s life, health, or safety, or a serious threat to public health or public safety.
- EuroEYEclinic.com may use or disclose personal information for quality assurance, training, billing, and as may be required by our insurers.
Accuracy of your information
You can rest assure that your information in EuroEYEclinic. com is accurate and has processes in place to ensure that the accuracy of this information is maintained. Please, if you have any doubt that your personal information in EuroEyeclinic. com is inexact, you can contact us at info@EuroEYEclinic. com
Security of information collected
Beside the described in this Policy or permitted under privacy standards, EuroEYEclinic. com uses its reasonable efforts to make certain that identifying health information is not revelead to anyone unnecessarily or irresponsibly.
Due to the European Privacy laws and General Data protection regulations, we can assure you that the data collected by euroeyeclinic. com is protected. Informations are stored electonically and/or in hard copy. All files stored electronically are encrypted at multiple levels and has backup.
EuroEYEclinic.com have need of its workers to observe obligations of confidentiality in the course of their employment with all staff/contractors signing a documents of Confidentiality Agreements.
How long are medical records kept?
EuroEYEclinic.com is keeping health data base info for a minimum of 7 years from the date of last entry in the patient documentation unless the patient is / was a child in which case the record must be kept until the patient attains or would have attained 25 years of age.
Accessing your information
Per your request, as a patient might have access to your medical documentation that is held by EuroEYEclinic.com, except in situation where access may be not allowed under the ‘Privacy Act’ or other laws. For example, access cannot be allowed when letting a patient see their documentation would pose a consequential threat to the patient’s health or life, or the life or health of someone else (such as a relative, the health service provider, staff or other patients).
The threat must be significant, for example when there might be dangerious risk that the patient may cause harm to himself or harm to another person if they saw the information. The threat can be a risk of danger to physical or mental health, but does not need to be imminent – it can be a dangerious threat that might occur sometime after access is granted.
EuroEYEclinic uses other websites as sources and references and has linked them on the main site. Please note the fact that EuroEYEclinic does not take responsibility for any privacy risks that may come up from the other websites that are linked. We would recommend to carefully read the external websites link’s privacy policies for your own security. All the websites that are linked are there for you to enlarge your knowledge and understanding on the said topics.
Also, please take into consideration that all of the advertisements, services and resources that you may find on the linked websites are in no way endorsed or approved by EuroEYEclinic.
EuroEYEclinic takes no responsibility for such advertisements, services or resources.
Will my personal information be disclosed to overseas recipients?
Stuff from outher countiries also might be included in EuroEYEclinic.com and EuroEYEclinic.com might disclose personal information to those staff so you can be provided with the required services for you.
Obtaining further information
If patient needs more information regarding EuroEYEclinic.com, its services and facilities, they can:
- visit EuroEYEclinic.com’s website, or
- Email: sales@EuroEYEclinic.com
Contact information and Complaints
The Privacy Officer/Manager
Unit 13 Wareham Road
Or by, accsesing our website you can leave a compliment, complaint or suggestion at www.EuroEYEclinic.com
A reply to your complaint will be made within 30 days of receipt of your complaint. You can make a complaint to the Office of the Australian Information Commissioner if you are not satisfied with our response, see www.oaic.gov.au
While we are trying our best to protect your privacy, we may need to disclose personal information when needed by law where we have a good-faith reason that activity like that is required to comply with a current judicial proceeding, a court order or legal process served on our company or website.